At the core of the company groups, team up with 30+ support engineers across the globe. Belong in a variety of technical backgrounds and expertise. Work side by side with our customers both on -site and remote to assist every step of an exail product integration and operation. This unique position ensures hands-on experience with the full range of exail products.

 

Proudly provide 24/7 support to our customer. Assist them to meet their day-to-day objectives. Contribute with prompt, accurate and reliable answers to their questions. Whether they need a simple advice or a further understanding of the technology, they can contact you! Based in the Singapore commercial office, apply and become a Customer Support Engineer (Singapore).

 

Your duties and responsibilities:

• Represent Exail to customers both internally and externally.
• Remote support to customer:
• Follow-up and respond all hot-line, hot-mail, and customer requests.
• Document, analyze, report, resolve and record customer claims on the database.
• On-site support to customer: 

o   Pre-survey, installation, commissioning, training, demo, technical assistance.

o   Prepare, execute, feedback, debrief, report, and follow up.

• Within APAC geographical zone and occasionally outside.
• Internal support:
• Interact with all Exail teams to move forward your support cases.
• Assist sales team and project teams on pre-sale and after sales activities.
• Link with the maintenance team for maintenance follow up.
• Link with product teams for continuous knowledge and experience improvement
• Team work:
• Go through continuous internal as well as self-directed training on all related products.
• Own and continuously improve back-office support procedures and tools.
• Share and get knowledge, develop skills, with the team.

Travel:  30% of the time, up to 110 days/year. 

·       Bachelor’s degree in engineering (electronic, robotics, mechanical, marine science…)

·       Or 5+ year experience, working with high technology products.

·       Ideally relevant experience working with inertial navigation, acoustic positioning, sonar systems, or the ability to grow experience on those technologies.

·       Service-oriented attitude and results-oriented culture to provide customer satisfaction.

·       Strong analytical and problem-solving skills. Resourceful.

·       Self-motivated, technically curious, ability to think and work independently.

·       Exceptional communication: verbal and written.

·       Multi-cultural awareness and experience.

·       Fluent English required, ideally fluent in German.