As a support engineer, you will work within a division of around 50 people. This dynamic environment brings together a broad range of competencies including optics, lasers, electronics, computing, system, instrumentation, mechanics, ultra-high vacuum and atomic physics.

 

Joining us, you will be part of a worldwide network of over 40 support engineers at the core of Exail operations. Our team, with diverse technical expertise, works closely with customers—both remotely and on-site—to support every stage of product integration and operation.

 

Your duties and responsibilities

Represent Exail to customers both internally and externally.

Remote support to customers:

• Follow-up and respond to all hot-line, hot-mail, and customer requests.
• Document, analyze, report, resolve and record customer claims on the database.

 

Internal support:

• Interact with all Exail teams to move forward your support cases.
• Assist sales team and project teams in pre/after sales activities.
• Factory maintenance and follow up with customers.
• Link with product teams for continuous knowledge and experience improvement

 

On-site support to customers within global geographical zones:

• In-situ maintenance & service operations.
• Prepare, execute, feedback, debrief, report, and follow up.
• Installation, commissioning, training, technical assistance.

 

Teamwork:

• Go through continuous internal as well as self-directed training on all related products.
• Own and continuously improve back-office support procedures and tools.
• Share and get knowledge, develop skills, with the team.

Your expertise:

• Experience on fibered laser sources (or photonics, optoelectronics, quantum/atomic science…), working with equivalent high technology products.
• Relevant experience working with photonics technologies, or the ability to grow experience on those technologies.
• Service-oriented attitude and results-oriented culture to provide customer satisfaction.
• Strong analytical and problem-solving skills. Resourceful.
• Self-motivated, technically curious, ability to think and work independently.
• Exceptional communication: verbal and written.
• Multi-cultural awareness and experience.
• Fluent English required.

Exail est une entreprise industrielle de haute technologie spécialisée dans les technologies de pointe en robotique, maritime, navigation, aérospatiale et photonique. Dotée d'une forte culture entrepreneuriale, Exail offre des performances, une fiabilité et une sécurité inégalées à ses clients civils et militaires opérant dans des environnements difficiles. Des profondeurs de la mer à l'espace, Exail étend ses capacités grâce à une gamme complète de composants, de produits et de systèmes robustes fabriqués en interne. Employant 2000 personnes dans le monde, la société bénéficie d'une empreinte mondiale et exerce ses activités dans plus de 80 pays. Exail est née de l'union des forces du groupe ECA et d'iXblue en 2022. C'est une filiale d'Exail Technologies, une entreprise familiale spécialisée dans la haute technologie.