#JoinOurCrew
Mission
Become part of a global network of over 40 support engineers at the core of Exail operations. Our team, with diverse technical expertise, works closely with customers—both remotely and on-site—to support every stage of product integration and operation.
This unique position offers hands-on experience with the full range of photonics products within Exail Specialty Fiber division.
Based at our Lannion office, you will play a key role in delivering support, helping customers achieve their objectives through prompt, accurate, and reliable assistance. Whether they need straightforward advice or in-depth technical insights, you’ll be their to-go expert.
About the Specialty Fibers Division
Our division specializes in the production of doped silica-based optical fibers (passive, active, polarizing, PM), fiber Bragg Gratings (FBGs), fiber lasers, and optical low-noise & high-power amplifiers.
Our customers—ranging from academia to industry—apply our technologies in fields such as:
- Sensing
- Space
- Harsh environments
- Medical
- Scientific research
- Telecommunication
- Instrustrial applications
You’ll join a dynamic team of 100+ professionals based in Lannion, combining expertise in optics, lasers, electronics, systems, and instrumentation.
Your Responsibilities
Product Scope
- Active fibers: doped, PM/non-PM, single-, double-, and triple-clad
- PM fibers: Panda, Tiger, Polarizing & Spun fibers
- Passive fibers: single- and multi-mode, Ge-doped, radiation-hardened & radiation-sensitive fibers
- FBGs: laser mirror pairs, gain-flattening filters, ultra-narrow bandwidth filters
- Fiber lasers
- Optical low-noise & high-power amplifiers
Customer Support
- After-Sales Activities:
- Manage and respond to customer complaints and returns
- Provide support and troubleshooting for product use, including:
- Systems (installation, drivers, remote programs)
- Fiber integration issues at customer sites (bend radius, splicing/cleaving programs, recoating, etc.)
Pre-Sales Activities:
- Write and update user manuals
- Provide additional fiber information (dispersion, MFD, etc.)
- Develop FAQ libraries
- Draft technical documents to support sales: specific tets, qualification reports, technical notes
- Conduct on-site demonstrations and troubleshooting (occasionnally)
Teamwork & Continuous Improvement
- Engage in ongoing internal and self-directed training
- Improve back-office support procedures and tools
- Share knowledge and develop skills within the team
Profile
- Engineering or Master's degree in photonics, optoelectronics, fiber optics, or related fields
- Knowledge of Python programming or equivalent
- Experience or strong motivation to grow in photonics technologies
- Service-oriented mindset with a results-driven approach
- Strong analytical and problem-solving skills
- Self-motivated, technically curious, and independent
- Fluent in English with excellent verbal and written communication skills
- Comfortable working in multicultural environments