Technical Support Engineer - H/F

Let’s Build Your Future Together 

Do you want to take on new challenges and join a fast-paced, innovative company  passionate about cutting-edge technology? 

Exail is a global high-technology industrial group specializing in robotics, maritime,  navigation, aerospace, and photonics technologies. Formed in 2022, Exail employs  approximately 2,000 people and operates in more than 80 countries, designing and  manufacturing reliable systems for civil and defense customers operating in demanding  environments. We are seeking a Technical Support Engineer to join our global support team and work  directly with customers, both on-site and remotely, to support the integration, operation,  and maintenance of advanced land defense, motion, and maritime technologies. 

Role & Responsibilities 

This hands-on role provides experience across Exail’s portfolio, including stabilized  platforms and turrets, motion and simulation systems, inertial navigation, positioning  solutions, robotics, maritime vehicles, and related defense and geoscience applications.  You will help deliver responsive, accurate, and reliable support to customers operating in  demanding environments, serving as a trusted technical resource for customer operations  worldwide. Strong team spirit is essential. This position works closely with Exail’s sales, project,  maintenance, and product teams in the U.S., France, and other locations to identify  effective solutions.

Your key responsibilities will include: 

• Provide on-site and field support for installation, integration, commissioning,  calibration, testing, training, demonstrations, maintenance, and service of land defense,  motion, simulation, navigation, and maritime systems. 
• Diagnose mechanical, electrical, electronic, software, networking, and system integration issues using technical documentation, test equipment, and structured  troubleshooting methods.
• Plan and execute field assignments, debrief stakeholders, document outcomes, and  follow up on open actions.
• Respond promptly to hotline, email, and remote support requests, including live  operations across time zones, and escalate complex cases appropriately.
• Document, analyze, and resolve customer issues and claims in the support database.
• Partner with Exail engineering, product, maintenance, project, and sales teams in the U.S. and France to progress customer cases, support pre- and after-sales activities, and  share field feedback.
• Represent Exail professionally with customers and internal teams. 
• Build product expertise through continuous training, and help improve support  procedures, documentation, and tools across the global support team.
  

What You’ll Bring 

• Bachelor’s degree in engineering or science (electronics, robotics, mechanical,  mechatronics, controls, computer engineering, marine science, or related), or 3+ years  of relevant technical experience in the military, defense, maritime, navigation, robotics,  or another high-technology environment.
• Ability to read and apply electrical schematics, mechanical drawings, interface-control  documents, maintenance manuals, and technical procedures. 
• Strong analytical and troubleshooting skills, with the curiosity and confidence to learn  unfamiliar systems quickly.
• Experience supporting defense customers, military programs, test ranges, or field  deployments preferred; maritime or offshore experience is a plus. 
• Self-motivated and service-oriented, able to work under pressure independently and as  part of multicultural teams.
• Clear written and verbal communication in English (additional languages a plus) and  proficiency with Microsoft Office.

Veterans are encouraged to apply. Hands-on experience maintaining, operating, or instructing  on tactical vehicles, stabilized weapon or sensor platforms, fire-control, electro-optics, radar,  communications, navigation, or unmanned systems may be directly relevant 

Physical & Operational Requirements 

• Comfortable working at military installations, test ranges, industrial facilities,  customer sites, and aboard vessels worldwide, sometimes in close quarters or field  conditions for extended periods.
• Able to lift and carry up to 50 lbs.
• Able to obtain and maintain any required site access, security eligibility, medical  clearance, safety training, and other applicable certifications. 
• Flexible regarding changing schedules, non-standard working hours, international  travel, and extended field assignments. 

Travel Requirements 

This is a hands-on, customer-facing support position, and significant on-site work at  customer and operational locations is expected. You must be willing and able to:

• Travel internationally to military installations, test sites, customer facilities, vessels,  and other operational locations across Europe, the Middle East, and other global  regions.
• Spend approximately 30% of working time traveling, up to about 110 days per year.
• Meet applicable domestic and international travel requirements. U.S. citizenship is  required. 

Exail Defense Systems, Inc. offers fully paid, comprehensive core benefits, including:

• Medical, Dental & Vision
• Life Insurance
• Disability Insurance 
• Paid Time Off
• Retirement Plans Equal