At the core of the company groups, team up with 30+ support engineers across the globe. Coming from a variety of different technical backgrounds and expertise. Working side by side with our customers both on-site and remotely to assist at every step of an exail product integration and operation. This unique position ensures hands-on experience with the full range of exail products.

 

Proudly providing 24/7 support to our customers, this is a unique and varied role, offshore industry focused but also working across the full civil, scientific and military spectrum of applications, this is a genuinely varied and unusual role that will suite someone looking for variety, challenge and with a sense of adventure. 

Based in the Aberdeen office, apply and become our next Customer Support Engineer. 

 

Your duties and responsibilities:

• Represent Exail to customers both internally and externally.
• Remote support to customer:
• Follow-up and respond all hot-line, hot-mail, and customer requests.
• Document, analyze, report, resolve and record customer claims on the database.
• On-site support to customer: 

o   Pre-survey, installation, commissioning, training, demo, technical assistance.

o   In-situ maintenance & service operations.

o   Prepare, execute, feedback, debrief, report, and follow up.

• Within EMEA geographical zone and occasionally outside.
• Internal support:
• Interact with all Exail teams to move forward your support cases.
• Assist sales team and project teams on pre-sale and after sales activities.
• Link with the maintenance team for maintenance follow up.
• Link with product teams for continuous knowledge and experience improvement
• Team work:
• Go through continuous internal as well as self-directed training on all related products.
• Own and continuously improve back-office support procedures and tools.
• Share and get knowledge, develop skills, with the team.

Travel:  30% of the time, up to 110 days/year. 

·       Bachelor’s degree/HND in engineering (electronic, robotics, mechanical, marine science…)

·       Or 3+ year experience, working with high technology products.

·       Ideally relevant experience working with inertial navigation, acoustic positioning, sonar systems, or the ability to grow experience on those technologies.

·       Service-oriented attitude and results-oriented culture to provide customer satisfaction.

·       Strong analytical and problem-solving skills. Resourceful in front of customers.

·       Self-motivated, technically curious, ability to think and work independently.

·       Exceptional communication: verbal and written.

·       Multi-cultural awareness and experience.

·       Fluent English required.

Exail est une entreprise industrielle de haute technologie spécialisée dans les technologies de pointe en robotique, maritime, navigation, aérospatiale et photonique. Dotée d'une forte culture entrepreneuriale, Exail offre des performances, une fiabilité et une sécurité inégalées à ses clients civils et militaires opérant dans des environnements difficiles. Des profondeurs de la mer à l'espace, Exail étend ses capacités grâce à une gamme complète de composants, de produits et de systèmes robustes fabriqués en interne. Employant 2000 personnes dans le monde, la société bénéficie d'une empreinte mondiale et exerce ses activités dans plus de 80 pays. Exail est née de l'union des forces du groupe ECA et d'iXblue en 2022. C'est une filiale d'Exail Technologies, une entreprise familiale spécialisée dans la haute technologie.